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Complaint Management

Complaint Management. Handling criticism professionally creates loyalty.

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Due to the individual nature of this service, there are no ready-made service packages available.

We would be happy to put together a quotation tailored to your Needs.  

Please fill in the inquiry form – we will send you your quotation shortly.

Individual

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Due to the individual nature of this service, there are no ready-made service packages available.
We would be happy to put together a quotation tailored to your needs.   
Please fill in the inquiry form – we will send you your quotation shortly.

Individual

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Due to the individual nature of this service, there are no ready-made service packages available.
We would be happy to put together a quotation tailored to your needs.  
Please fill in the inquiry form – we will send you your quotation shortly.

Did something go wrong at your event? It can happen. But bad PR is still PR, and that’s something nobody needs. Professional complaint handling provides a powerful tool for resolving issues and strengthening customer loyalty. Do take criticism seriously – bad PR spread through social media can cause real damage to the image of your event.

Here’s how to do it the right way:
Integrate the handling of (negative) feedback into your organizational processes. Specify a procedure that starts with the receipt of the complaint and ends with its resolution. Designate a contact person. Define a timeframe for specific measures and escalation levels and document the entire process. The quicker you react to criticism, the quicker issues get resolved. And remember: complaints are often just misunderstandings that need clearing up.

EXPERT TIP: Studies have shown that loyalty increases when participants receive satisfactory assistance after lodging a complaint. Professional complaint handling can therefore appreciably contribute to the success of your conference.

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